As a patient, you have the right to expect that your health provider will provide…

• Ethical conduct of practice
• Privacy and confidentiality
• Compliance with the Ontario regulations, guidelines and standards of practice as it pertains to the health provider you are being treated by
• Respectful, honest and clear communication in ALL aspects of care
• Relevant, safe, and supportive patient-centered care
• Accurate and comprehensive records
• Timely and relevant communication and/or referrals to other professionals
• Full disclosure of the clinics policies, procedures and fees as it pertains to your individual case

As a patient, your responsibilities to your health provider are to provide…

• Honest, accurate and full disclosure of all pertinent health information
• A cooperative commitment to your treatment plan
• Constructive feedback (positive/negative) regarding all aspects of care
• Compliance with clinic policies, procedures and fees
• Courtesy and respect for the clinic environment, staff, and other patients
• Up-to-date contact and insurance information